Name: ERIC WELCH
Rating: 5
Review: Your experience at Auto Stop sounds exceptional! Here’s a polished version of your review:I called Auto Stop regarding my 2017 Mercedes C300 to address engine noise and to replace a shattered rear quarter window (I was burglarized). I initially spoke with Erika, who was very helpful and polite. She then transferred me to Immel, who assisted with my insurance and even took the necessary pictures to submit to my insurance company, so I didn’t have to return to the shop. Unfortunately, my insurance company offered a low settlement, so I decided not to use it.Immel reached out later the same day I dropped off the car and informed me that they couldn’t find anything wrong with it. Instead of unnecessarily replacing parts, he provided an affordable fix for the engine noise, which has made a significant improvement. For the window replacement, he coordinated with a company they use and ordered the part directly from Mercedes. Although the car was in the shop for just under a week, Immel arranged for a loaner car at no extra charge, which was a huge relief since I wasn’t using my insurance.Additionally, Immel saved me money by salvaging one of my car parts instead of replacing it. When I returned the loaner and picked up my car today, it was quiet and had the OEM window installed. They even cleaned up the broken glass from the interior. Erika was professional and polite once again at checkout and even offered me a goody bag!I will be bringing my Benz to Auto Stop for all future maintenance and repairs. I highly recommend this shop to anyone with automotive troubles or maintenance needs, especially for German cars. Their honesty and professionalism are unmatched, and I haven’t found another shop in the area with a comparable level of service.
Date: 4 weeks ago