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Caliber Collision Auto body shop 1101 Hampton Park Blvd, Capitol Heights, MD 20743

Caliber Collision

1101 Hampton Park Blvd, Capitol Heights, MD 20743

  • 1101 Hampton Park Blvd, Capitol Heights, MD 20743
  • (240) 607-1900

  • Monday: 7:30AM–5:30PM
    Tuesday: 7:30AM–5:30PM
    Wednesday: 7:30AM–5:30PM
    Thursday: 7:30AM–5:30PM
    Friday: 7:30AM–5:30PM
    Saturday: Closed
    Sunday: Closed

Google Rating 4.5 Stars

Customer Reviews

Name: MSSDIVA
Rating: 1
Review: Dear Caliber CollisionI am writing to express my extreme dissatisfaction with the service I received at your Caliber Collision locations. My car was first brought in for repairs on December 1, 2023, and despite multiple visits and assurances, the issues have not been resolved.Each time I picked up my car, I found additional damage that was not present when I dropped it off. This includes a large scratch on the passenger side door, rotors have rust, mismatched paint, touch-up paint on the bumper, back driver side tire loosing air quickly, over spray all over my car including windows and a disconnected dash camera. Furthermore, my gas tank does not open, which was a problem I had informed Caliber Collision about each time I dropped off my car. My car is 2022, my car was dropped off with full tank gas was given back less than 1/2. My friend went to the Annapolis location had terrible experience same location I went to in the past. I have had terrible service Annapolis MD, Capitol Heights MD, Ardwick Ardmore Rd Landover MD locations. Including driving my car without my permission and burning my gas out my car. Too lazy or cheap to pay for a tow truck.This level of service is unacceptable, especially considering that the repairs were covered by insurance. I am deeply disappointed with my experiences at your facilities and will not be returning for future repairs. I urge you to address these issues promptly to prevent similar experiences for other customers.
Date: 7 months ago

Name: J. C. BROWN
Rating: 5
Review: Caliber Collision provided excellent service with my repair. They informed me every step of the way on the status. My car was completed exactly one week before the promised date. Caliber Collision performed a wonderful job delivering a well cleaned car back to me. I believe they even straightened my license plate that was a little bent! This was totally a job well done! I would highly recommend them to anyone needing repairs! Thank you!
Date: 2 months ago

Name: Krystal Talley
Rating: 1
Review: PLEASE STAY FAR AWAY from this location. My complaint is the lack of communication, misinformation that caused me to loose trust. This location never provided crucial updates unless I called for them. They told me my insurance company closed claim. Once I spoke with insurance company they never did that. In fact they were sending a check for first estimate. After hearing that I decided to move my car to a different company. They said it was ok. And I can come pick it up any time. I called let them know date and time I would come. When I arrive it wasn’t ready they said come back next week. I call first and they said I can’t get my car back because they took it apart and they need new parts to put it back together. It took me calling the Rockville location to get them to call me with updated details. The manager here was able to explain the situation properly. However he wasn’t sure if they throw my bumper aways once he located it he told me he would have his team put it in back seat and I can grab it. Luckily, I had my husband go because he found the bumper on the roof. When he tried to get material to help secure the bumper they said they can only get it off the roof. My husband was able to secure the bumper on his own. When we asked for a copy of the estimate it was not provided. I will acknowledge that my car is old but it driver perfect, I came in for a minor fender bender with the trunk not closing that turned it me having to fight to get my car back in my possession. Lack of communication and misinformation made me loose trust in leaving my car in there hands. I took my car as soon as I could. Photos attached bumper on roof is how I found my car when picking up. Picture of bumper attached is how my husband attached it to drive it to another company in a different county.
Date: 8 months ago

Name: Mojisola
Rating: 5
Review: First off I want to say I am grateful to Allen and his team at caliber collision. They are professional, detailed, informative and patient. As a disabled Army veteran, most people don’t treat you like a human but Allen and his team did. They kept me updated with the whole process of my car. They made sure I understood everything. They worked tirelessly to make sure my car was in tiptop shape. My car was hit by a deer and now my car looks flawless after Allen and his team finished it. I’m truly appreciate you. I highly recommend this company if you want quality service. It was great know a fellow veteran was making sure I was taken care of. Thank you all for the service you do. Your changing lives, on car at a time. I’m so thankful
Date: 2 years ago

Name: Addie Newman
Rating: 5
Review: Caliber Collision located at 1101 Hampton Park in Capitol heights, Maryland is the go-to shop for any repairs. They did an excellent job on repairing my automobile which was in an accident. Daniel Budd the Service Advisor was v patient, very professional and knowledgeable. I would definitely go back to Caliber Collision for any auto repairs relating to an auto accident. I am a very satisfied customer!
Date: 4 weeks ago

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