Name: c smith
Rating: 1
Review: BUYER BEWARE- I believe this PLACE HAS CHANGED OWNERSHIP. Dropped my car off two weeks ago for the back tire and the smog light. They never called me to let me know what the issues were for days. For a week I had to repeatedly call for a status; only to be told they would call me back. They finally informed me that the back breaks/rotor and the thermostat needed to be replaced. I approved the service for $1,190. Go to pick my car up and neither the radio or the AC are working, I notice after I drive off. I turned around to return back to the shop. I determined after 15 minutes of fanagaling with my car dashboard that they had managed to damage or turn off the Cue system in my car. This system was working fine the day the tow truck driver dropped off the car. I know because when I started the car, the radio was so loud it startled me and the tow truck driver. When I go back and tell them that the Cue System is not working they told me ,”oh yeah the mechanic started the car, and the AC was blowing out so much air that he had to shut off the AC (which means it was working). I asked them how they could confirm the thermostat was fixed if the CUE system isnt working, no one could answer that question. The only way to turn on or adjust the AC is through the Cue. Also noticed they hadn’t change the oil. So, I bring the car back on Wednesday as they requested. Again two days go by with no status or update. So, I call them. They inform me that the dash/Cue is broken and it will cost me $500 to fix. I tell them no because they broke it, so why would I pay them to fix what they broke. I asked them to change the oil and i will pick up the car. Only an idiot would pay someone to fix something that they broke (make it make sense).I go to pick my car up and the new owner is giving me the run around. I’m there first and he services everyone that arrived after me before me. Then he tries to tell me that he can’t generate a receipt for my service (everyone else got a generated receipt) but I can pay him and drive back on Monday for my receipt. I feel this was because he saw cash in my hands. I told him that I need my receipt showing my payment. He finally generates my receipt so i pay and leave. I get in my car and notice that the dash say “change engine oil” but i just paid you $80 because you supposedly changed the oil. I understand that they can forget to remove the code from the car computer but I don’t feel that is the case in this scenario. Please beware. This place in my opinion use to be reputable under the old management- not sure if that is the case now. I have been a loyal customer having paid them over $ 5,000 in the last 5 years if not more for car repairs. Please be careful and if something is not right report them quickly to the Better Business Bureau and post your reviews. Again i’m not sure if they are just sloppy with their work now or if it is a more serious matter. Either way these cars cost to much to fix so you need to give your money to people who perform quality service.
Date: 2 weeks ago