Name: True2Ink Notary
Rating: 1
Review: Dissatisfied! Not thorough at all.Ive been a customer of Firestone for many years and other locations but this service is subpar at best. The staff is nice but the actual quality of vehicle service is subpar.Had to make them take my car back 2x this morning while doing an inspection. Things that were obvious like a tire bulge was not noticed and discussed when they returned my car. He only looked at the tread on the tire but some how not the whole tire. I had maintenance lines on and again none of that was discussed. Instead they tell me “I think you need an oil change. I don’t see a sticker”. So is the sticker the only way to determine if an oil change is needed???? I’m coming to vehicle professionals to do their due diligence and inspect my vehicle.Then, I asked if my fluids were topped off he said no and that they didn’t have any fluids. I said so if you had fluids would you have topped it off. He said yes…kind of sort of. Later in the conversation he said he’ll take my car back (for the 3rd time) to top off fluids.So now they magically have the fluids????I expressed my dissatisfaction with not getting what I paid for to the front desk guy and he ignored me. (And no I wasn’t rude or irate this entire time).Lastly, to top it off, I get my paperwork and there’s this big dirty wet blob of a thumb print on the side of the pages (my guess is where the front desk guy licked his thumb to sort the pages and staple together…GROSS!!!)What exactly am I paying for with this vehicle inspection?????I’ve never had to wonder or ask this question with any of my other Firestone experience so it further leads me to believe it’s this location. It’s convenient for me to come back but I’d rather just go off base and receive quality service.This was very disappointing.They come across as untrustworthy here and cut corners versus doing thorough work.
Date: 6 months ago