Name: J Stone
Rating: 1
Review: I brought in my 2013 Ford Edge for repair of a suspected hydraulic leak on a Friday morning at 8:00 am, when they opened. I waited until 8:10 am for someone to arrive and open the business. Filled out docs, left keys, and waited for diagnosis. Received call about 11:30 am and was sent a detailed invoice for services. Was told had to order part, so would be completed on Monday. I took off Monday from work. Was told again on Monday, had to order part, so wouldn’t be completed until Tuesday. Took Tuesday off. Finally picked up car after 3:00 on Tuesday. Low rating because of extremely poor communication from Ford Masters. I was recommended to use them because of their professionalism, quick and efficient work, and overall ‘amazingness’. Sadly, I experienced horrible professionalism, horrible efficiency, and zero amazingness. I do NOT recommend this establishment to anyone. If I could give negative stars, I surely would!WEDNESDAY, July 10th – ADDITION TO RESPONSE FROM FORD MASTERS:Your claim of communicating with me is a falsehood. I contacted YOU because I did not hear from you on Monday. YOU did not let me know there was a chance of parts issues. I was just told part would have to be ordered from a dealer. On Monday, I called at 1:28 pm, allowing time for my car to be worked on all morning and afternoon. Silly me expected to hear my car would be ready for pickup sometime that afternoon. I was informed you did not have the part yet during MY phone call to YOU. I called Tuesday at 10:00 am and was told to call back at 11:00 am when the driver would return with new parts that were ordered. I called back at 11:00 am and the driver was contacted while I was on the phone and said the part was on the truck. I was told I would be called when my car was ready to be picked up. I received that call at 2:57 pm. In other words, your claim of communicating with me is a falsehood; I was only contacted by YOU twice, once when told how much it would cost for repairs and once when it was ready for pickup. Just admit you provided extremely poor service and communication with a customer. Holding oneself accountable is a lesson you should have learned long ago.
Date: a month ago