Name: Emma Yerger
Rating: 1
Review: I’m not really one to give negative reviews, but this location has been a headache to deal with for the past 2 weeks. I recently moved to Maryland and I scheduled an inspection here on 3/11/23 for a state inspection. Upon inspection, the inspector discovered a rusted support on the right rear tire. Since my temporary registration expires at the end of the month, the inspector said he would reach out to the dealership they work with and call me with an estimate as to how much it would cost to replace the part.I did not hear back from them.I called them 3/13 and was told that they did not know what was wrong with my car and therefore had not gotten in contact with the dealership and could not give me an estimate. I was told they would talk to the inspector and get back to me soon. I again, did not hear back.I called 3/16 again asking for information about the estimate to get my car fixed in order to pass inspection. They told me again that they were unable to talk to the inspector and that they would call me on Monday, 3/20, with the estimate.Monday 3/20 comes and I did not hear from them. I called that afternoon and was told I now needed to bring my car in again so a different person could look at it. I bring it in the following day, 3/21 and am told that the fix would be over $600 for the part alone, but that the original inspector had misjudged the severity and it didn’t need to be replaced. They told me I had to get it inspected the next morning by a second inspector.This morning 3/22 I dropped off my car for an 8:30 appointment. I was told that the car would be finished well before noon. At 11:40 they told me my car was ready for pick up. I am appalled at the lack of professionality and refusal to communicate basic information. The mechanics themselves were very kind however and willing to work with me to figure out the best course of action. I will not be going here again.
Date: a year ago