Name: Gregory Gardner
Rating: 5
Review: 2008 350Z Roadster, my “fun” car, super low miles and I’m meticulous about maintenance and repairs, so the car is almost like new. I took it to J.J.s for an A/C issue and an alignment. While the shop does close at 5pm, the after hours drop-off procedure is very convenient. Leave the car in an open spot, go to the handy key drop-off box, use the provided pen and envelope and done in 2 minutes. The next morning I received an acknowledgment call and was able to discuss my concerns. Next a tech called me and not only answered my questions in a polite professional manner, but also walked me through what was found during a very thorough inspection of the car. They told me I needed a new air filter, but did not push me on having them change it (it’s an easy fix), and also told me they found a safety issue with the rear suspension that I was not aware of. Within a week (some delay for parts) the car was fixed. A/C is colder than it has ever been, and it drives straight as an arrow. After pickup I received another courtesy call, and again, all my questions were answered politely and professionally. No pressure for unnecessary repairs, no snide or rude conversations with bored or overworked techs. Some reviews talk about the shop being expensive, but from my experience their rates are at par with other shops, and the tremendously positive customer service is well worth it. I highly recommend J.J.’s in Waldorf, and will definitely use them again.
Date: a month ago