J K AUTO SERVICE & BODY REPAIR Auto repair shop 9401 Lanham Severn Rd C, Lanham, MD 20706

J K AUTO SERVICE & BODY REPAIR

9401 Lanham Severn Rd C, Lanham, MD 20706

Google Rating 3.9 Stars

Customer Reviews

Name: Kira Collins
Rating: 1
Review: Horrible customer service. I came in for an MD state vehicle inspection. They told me my vehicle failed and that I would need just under $1,000 in repairs. When I asked questions about repairs, I was yelled at. I repeatedly told the man to lower his voice. After I was done listening to the man splaying and haggling for $20 more to show me what I was asking about. I asked for my keys, and it took them a few minutes to realize they left the keys in the car with the windows down. Needless to say, I will not go back there ever again. Not even to save the $120 inspection fee.
Date: a month ago

Name: Ian Miller
Rating: 1
Review: Brought my MIL’s car in for inspection. The main guy in the office is very condescending; we watched him be careless with ordered customer parts and paperwork – overall, customer service was not ideal. He hardly let my wife and I get a word in to explain what we were here for. It cost $120 to Uber inspect a vehicle, and we weren’t even quoted the price until I asked. Prior to this, the guy only asked, “How are you paying?” These guys could really work on their professionalism. We’ll be seeking service elsewhere next time.
Date: 2 months ago

Name: Diana Phillinganes
Rating: 1
Review: If it were possible to rate a negative star I would have. This is by far the most unprofessional place you can take your vehicle too. They will not give you details regarding deficiencies found with your vehicle. If you ask questions you are immediately berated, yelled at and treated downright disgusting.
Date: a month ago

Name: Jnell S
Rating: 5
Review: Very quick, and thorough! We took our car on a road trip and brought it in to JK for a maintenance. The car was running great after going to JK!
Date: 3 weeks ago

Name: Toyosi Somuyiwa
Rating: 1
Review: Please do not waste your time or your money by coming here. It is extremely unprofessional I brought my car in for an inspection at the time of opening and was told that my car should be done around 12 in the afternoon I did not get my car back from inspection until around 4:00 PM. They then failed my inspection for things that were not even an issue that I had checked by Mechanic elsewhere, and was told that it was fine. I still went ahead and fixed the parts that they told me needed to be fixed and brought it back for re-inspection. Then, at the re-inspection, they told me of a different issue that they did not tell me about the first time I came and brought my card be inspected. They also charged me additional money to use a scanner to read my windows without first, informing me that they would be a charge for it, they offered to fix the additional issue for me and said that they would have it done that day. I left my car with them around 12 PM 1 o’clock and came back later that evening around four 5 PM and my car was still sitting there, and they had not touched it, and the mechanics had left and went home because the owner had failed to inform them that they were supposed to work on my car , then, after having the issue fixed by the Miller shop, my car later broke down, and I had to take it to a different mechanic and was told that the part that they fixed was done incorrectly. They have wasted so much of my time and money. I seriously do not recommend coming here. The owner will actually sit in his car while the shop is supposed to be open at 8 AM I got there around 7:45 waiting for someone to open the shop and no one was there. It wasn’t until his mechanics came later around 8:30 to check what I needed that I was answered. The was the owner of sitting in his car sleeping the entire time.
Date: 9 months ago

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