Name: Michelle Rowley
Rating: 1
Review: I don’t even know where to begin. My daughter brought our car to this Kia location Because she was having an issue with her car Which was only a little over a year old when she brought it in there the first time. The issue was misdiagnosed and she was charged for a diagnostic fee and the Work that was done. She returned last month because the issue was still happening after not being fixed properly the first time and she was told by a technician that the noise she is hearing in the back is a normal sound coming because you have a dual transmission and it can’t be fixed. She was charged for another diagnostic fee. So she’s been charged twice for the visits and repair once and her car is still not fixed. I called three times, left messages two times for Helena the service manager, she has never returned any of my phone calls. I have been calling Kia corporate Assistance for help since July 31 and have not had any luck. I was told that they reached out to the district manager by email provided him with my Information and he never gave me a call back either. The issue was escalated to a team that was supposed to be able to help resolve the issue and the case manager They assigned me to does not return my calls. The lack of professionalism is unbelievable, I am sorry that we ever bought a Kia. I guess I will have to explore other avenues to get this issue resolved.
Date: a month ago