Name: Channa Bratton
Rating: 1
Review: If I could give 0 stars I would. DO NOT TAKE YOUR VEHICLE HERE.. I originally brought my vehicle in for a faulty catalytic converter that was put on by someone else, I let them order a new catalytic converter & change it so I could have “the warranty” BIG MISTAKE. Since then I’ve brought my vehicle back 4 times. Fast forward to 11/21 I had my vehicle TOWED in because the check engine light started to flash (as shown in video) I originally dealt with Steven, that’s whom I dealt with the whole time since bringing my car there, days went by, then I called twice since I didn’t hear any updates as to what was going on, allegedly Steven was out sick so I spoke with James who would tell me what he thinks I wanna hear & give me the run around, weeks went by I called AGAIN, spoke with Steven, this time he told me “he doesn’t know anything about the vehicle James is dealing with it & he’s not in at the moment” at this point I’m started to get pissed, so I decided to pop up there 12/18 since there has been poor communication on what is going on with the vehicle. When I get there Steven tells me they still don’t know why the car is misfiring or the check engine light is blinking. I had my car TOWED in at 163,538 miles(as pictured in video), when I got the car back 12/18 it was 163,615(as pictured) with NO GAS IN THE CAR & that is 77 MILES OVER. I understand that a mechanic had to drive the car around to figure out what’s going on but 77 MILES IS COMPLETELY INSANE & UNACCEPTABLE!!! At this point I’m starting to think these are a bunch of basement mechanics they are only good for oil changes, brakes & rotors (the basic stuff) that’s just driving people vehicles around & not really fixing anything. The worst experience ever I should’ve known having to go back 3x’s for the same issue. Don’t waste your time.
Date: 9 months ago