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Nissan of Bowie Service Center Auto repair shop 2200 Robert S. Crain Hwy, Bowie, MD 20716

Nissan of Bowie Service Center

2200 Robert S. Crain Hwy, Bowie, MD 20716

  • 2200 Robert S. Crain Hwy, Bowie, MD 20716
  • (301) 867-6150

  • Thursday: 7AM–7PM
    Friday: 7AM–7PM
    Saturday: 7AM–5PM
    Sunday: Closed
    Monday: 7AM–7PM
    Tuesday: 7AM–7PM
    Wednesday: 7AM–7PM

Google Rating 4.1 Stars

Customer Reviews

Name: Sam Moore
Rating: 2
Review: 1) I had to keep reaching out to my service advisor for updates.2) The service took a lot longer than expected.3) Service advisor called later to request my signature/authorization for a pricing adjustment about a couple of weeks after the work was completed.4) Two days after my service was completed, I had to place my car in the shop because of a clanking noise in the rear. My rear control arms and sway bars needed to be replaced. If the Nissan shop did an inspection, they would’ve seen this.This experience didn’t leave me feeling like I want to return to this service shop. From the advisor to the mechanic. Frustrated.
Date: 4 months ago

Name: Rachel Blanset
Rating: 4
Review: They are always so busy. Plan on them having your car for at least 24 hours. Ask for everything you want done at the same time or else they will not complete it if you call back to add something (like adding an oil change on top of other services already being performed). They do a good job fixing the cars though. Nice lobby area too. I like that they text you the progress of your vehicle, but their internal communication is lacking. My car was done according to the text, but after 2 more hours (after my car had already been there 2 days) I had to call about my car. Still took another 1.5 hours to get the shuttle even though I live less than 20 min away. The service tech didn’t seem to know my car was done and had been sitting there for over 2 hours. The shuttle drivers have always been nice and friendly. I also like that you can sit inside the model cars inside.
Date: 5 months ago

Name: Maurice Emmanuel Parent
Rating: 1
Review: Coming here was the worst decision I could have made for my carI arrived on a Saturday morning, the only issue I had was problems with acceleration. After a multi-point inspection, REAR DIFFERENTIAL FLUID LEVEL was flagged as something to address at a cost of $199.99. I declined the service but agreed to having them reprogram my transmission and rotate my tires. I picked up the car that evening, stuck around another hour or so to test drive an ARIYA and talk to finance. While driving off, I noticed a humming sound I never heard before. At first I wasn’t even sure it was coming from my car. When I finally realized it was, I decided to call the service shop first thing Monday morning (they are closed on Sundays). I told them of the issue and brought it back in. I reminded them that there was NO HUMMING OR GRINDING SOUND before dropping the vehicle off the first time.I was told the humming was due to the REAR DIFFERENTIAL FLUID LEVEL and now the rear diff needed to be REPLACED at a cost of $3,859! How could a problem grow from a fluid level recommendation to needing a full replacement IMMEDIATELY after leaving their center? Despite the service manager (who was very nice) trying to convince me that these things just happen, I simple could not accept that this was a mere coincidence. So I got second opinions.I took my car to another mechanic who looked and saw no signs of oil leakage from the rear differential. I then took my car to a Jiffy Lube to see if replacing the oil would make the sound go away, and they told me THERE WAS HARDLY ANY OIL IN THERE.Now, I’m not saying the service department drained most of the rear differential oil out, which caused the grinding sound that I experienced IMMEDIATELY after leaving their facility, a sound that I had NEVER heard before, but if there were no leaks, and no grinding sound before I brought it in for service…The shame is that we have been a loyal Nissan family for almost 20 years. My parents are on their 4th Nissan and I am on my 3rd. We’ve always been happy with service departments. I’m at a loss, either I pay thousands to fix a problem that didn’t exist before taking my car to this service center, or trade it in for another car and accept a lower trade in value because of an issue that, again, did not exist before.
Date: a month ago

Name: Wavalene Barnes
Rating: 3
Review: I had my car serviced in Nissan Bowie, and I am not happy due to my advisor only sent me a text informing me that my car service was completed. I only seen the advisor when I brought the car in, not when I left at the completion. I had to ask another advisor where is my advisor, to be informed that they left for the day. My car issues were never completed nor do I know Why!!!!!!!
Date: 3 months ago

Name: Karen Kauffman
Rating: 1
Review: I have been a dedicated customer of Nissan of Bowie for 12 yrs. Today is my last day having my car serviced here. The new owners have decided not to honor my contract for service & did not notify me when they opted out of my agreement. I will be looking to replace my car soon & I won’t return here, and I no longer recommend Nissan of Bowie to anyone. It’s a shame because I have always recommended this location, but no more!!
Date: 7 months ago

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