Name: Chris Richardson
Rating: 5
Review: James Martin. James was the epitome of support and service. James always referred to me as “Mr. Richardson,” even as I expressed that it was not necessary. He provided constant updates about status and what to expect. As my service was recall related, he had arranged for me to receive a loaner vehicle to reduce any inconveniences that I may experience. I truly felt like a VIP during the visit, as I always do with James. He has become my reason for visiting Ourisman Volkswagen.This visir was especially improved from my arrival when another technician, Paul, arrived to favor another customer who decided to approach the door before the opening time of 7:30a. I guess the guy knew Paul and called him, but Paul arrived and walked around with an overall frustrated attitude once the doors were open. How did that affect my visit? Paul not only catered to an impatient customer, but he seemed to make a point of addressing other waiting customers individually, except me. He also proceded to only pace back and forth around the place and harassing the other techs on duty bringing an overall negative vibe to the room. James’ pleasantness fully restored the experience. Please inform Paul that being a manager or whatever does not place him in a role where his frustrations can overflow to other customers, even when his preferred customers are frustrated. The door wsan’t open because the shop wasn’t open. Get it together and be respectful.
Date: 2 months ago