Name: Amir
Rating: 1
Review: Still in disbelief! We dropped our Range Rover off for some routine maintenance. They told us they would call us when it’s ready. Got a notification from the Range Rover app later that evening that the vehicle was now north of Baltimore (One and a half hours away from the shop). I drove all the way to Hartford County in the middle of the night to find the vehicle parked in front of a private residence. Law Enforcement attempted to knock on the door but was unable to make contact with the home owner. At this point we believed someone from the shop took it so we decided to take pictures and leave it there (we were curious what their explanation would be). The next morning the app alerted us that the vehicle was now parked in front of a church about a mile away from the shop. I went there while my wife went to the shop and asked about the status of the vehicle. They told her it was ready and they would bring it out now. I then watched a guy come out of the church, get in the Range and drive off. I followed him back to the shop, then parked my car. Went inside and the front desk clerk was telling my wife they test drove the car locally for approximately 60 miles (which is already crazy) to make sure the maintenance was a success. I asked them at what point did they contact us to ask if it was ok to test drive it for that many miles. He couldn’t give me an answer and directed me to talk to the owner. We then confronted the owner (or someone who claimed he was the owner) and asked him why our vehicle had been driven over 160 miles, parked at a private residence over night, then used to go to attend church services. He tried to tell us it was all part of the test drive. We then told him we would file charges for unauthorized use of our vehicle and he quickly told us he wouldn’t charge us for the maintenance (which we wouldn’t have paid at this point anyways) if we would just leave. At this point we are still contemplating to file charges. This was a violation of our trust. You drop your vehicle off for maintenance just to find out the owner is using your vehicle as his personal transportation! We wonder how long he has been doing this with his customers cars! I would stay away from this place but if you must..write down your mileage at the time you drop it off! Never again for us!!!
Date: 5 months ago