Shell Auto repair shop 4500 Suitland Rd, Hillcrest Heights, MD 20746

Shell

4500 Suitland Rd, Hillcrest Heights, MD 20746

Google Rating 3.6 Stars

Customer Reviews

Name: Ashley Rubin
Rating: 1
Review: The people who run this store are terrible. I went into the store awhile back with my service animal and an older man behind the counter told me to leave. I tried to explain to him that in America service animals have the right to lawfully enter a store with me as they are not a regular pet. The man tried to get loud so I left. A few months later I go to the store again with my girlfriend and again with my service animal. This time a younger guy was behind the counter, he begins to yell and this time I explained again to this younger man that in this country service animals have rights. He proceeded to call PG county police on me. Thinking I would leave (which I did not) he was surprised that I stayed. The police arrived and the situation was explained. The police told him that I was within my rights and if they denied me entrance of the store I would be well within my rights to file a lawsuit against the owner of this store. The man behind the counter looked dumb as hell after the cops pretty much told him that he was in the wrong. The guy looked like he had egg on his face, he looked sheepish and pretty much embarrassed. I will not ever enter this store and the customer service is terrible. We need to stop supporting these people because they come in our communities and act rude towards the people who actually utilize their store and put money in their pockets. These people are straight up 🤡 clowns. I am a disabled veteran who served 13 years in the military. You cannot stop someone from bringing a service animal into your store. You need to understand the laws if you’re going to run a business. Educate yourselves before you continue to look foolish how you all did that day. Such an embarrassment. I also feel like you all should leave this community if you cannot respect the people who support this subpar store.Update: The reply is a joke and you all will do noting to fix this mess. You are just offering lip service, generic replies, lies, and I would not be surprised if you used artificial intelligence to craft the reply!
Date: 7 months ago

Name: Paulette Jackson
Rating: 1
Review: I was in the store a few minutes ago and the man training the new people was very rude and abrupt with me regarding the lottery. I requested Powerball and Cash 4 Life tickets and as I was about to make another request the man said in a loud voice “just give them all to me” and my response was okay slow down and you dont have to be so forceful. I told him that it would be because of his treatment I would not return and the man working said “GOOD”. I am so disappointed by this treatment.
Date: 10 months ago

Name: Teresa Beatty
Rating: 2
Review: Not especially helpful. Took almost an hour to get $600 worth of diesel.
Date: 2 months ago

Name: Hope Ford
Rating: 1
Review: The staff member named Buddy work the 11-4 shift is rude had my son 16 ( had him cornered out of view of camera)as I waited for him in my car lift his shirt told him to pull is pants down because he is stealing my daughter went in to see what was taking so long she walked in on this as she approached asked what he was doing he got in her face. I went in was told he was,pressing charges on me because I asked for his mangers name or owner. I’m currently filing charges against him for sexual harassment against a minor and harassment currently looking for the owner this is not acceptable not all black teenagers steal.
Date: 7 years ago

Name: ivan lee
Rating: 5
Review: This is my favorite shell there’s always a lot of pumps available I don’t really interact with the staff because I have the fuel rewards app it allows me to pump my gas and pay from my phone The only other time I go Inside is when I want to buy Snacks for bonus points in the app When I didn’t go in there the staff did not give me a problem
Date: a year ago

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