Name: susan stiles
Rating: 1
Review: I have never had a problem with this place in the past, had my oil change & rotate tire on 1/4 and it only took them 30 minutes. A few days after this, my car stalled and showed a low pressure oil. check engine came on. Called this location, old washington road. Did not appreciate how they treated me. Told them of the issue, they asked if I checked the oil, me… yes but you all just changed it a couple of days ago. Was not sure what to expect. they put me on hold for a long time, I eventually hung up & went to the location on St. patricks drive.. When I arrived there, told them of my situation.. they kept insisting that I need to do a diagostic on it. Again me ” your company changed my oil, why do I need to pay for anything” finally a male worker took the car and found out that there was a hose removed or fell off. It was replaced. I was relieved. A few days after this, I am sitting in my running car and again, this time my has a sign of low oil pressure. I called go to the one on Old Washington road, they check and state that the oil is fine but recommended me to do a diagnostic. I said no, there is no reason for me to pay for a diagnostic when i have never had this problem in this past with them changing my oil but felt, when I presented these issues, first thing they say, do a diagnostic so they can take my money for an issue they caused. Recently took it to Mienike and was informed that the oil pressure is fine, had enough oil and the reason why I kept getting these codes, first was because whoever did change my oil, knocked off some hose which caused my car to stall. second, kept showing code of low oil pressure is because the person that fixed the hose issue did not clear the code. ( can’t complain much about this since it was him that found the cause of my car to stall,,,I have never felt this way about this place until now…. they were too quickly want to charge me to do a diagnostic but will not take ownership of what they did. the store on old Washington road,,, never again will I go there again….
Date: 6 months ago