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Toyota of Bowie Service Department Auto repair shop 16700 Governor Bridge Rd, Bowie, MD 20716

Toyota of Bowie Service Department

16700 Governor Bridge Rd, Bowie, MD 20716

  • 16700 Governor Bridge Rd, Bowie, MD 20716
  • (240) 927-4250

  • Thursday: 7:30AM–6PM
    Friday: 7:30AM–6PM
    Saturday: 8AM–5PM
    Sunday: Closed
    Monday: 7:30AM–6PM
    Tuesday: 7:30AM–6PM
    Wednesday: 7:30AM–6PM

Google Rating 4.3 Stars

Customer Reviews

Name: Robert Plunkett
Rating: 1
Review: The service is generally pretty good, however our last service was disaster, the incompetence was out of this world. Our appointment was 0830 we were checked in by the service advisor (Chuck Ficklin), who told us the vehicle would be ready by 1300, and he would text or called. We gave him two numbers of which he didn’t called. When we tried to call the service number we hit a black hole no one answered, we then tried the appointment number to which someone answer promptly and told up the car was ready for pickup, however the center was already closed. Next morning we went to pick up the vehicle Chuck had no idea where the car was. At that point he said he wasn’t the service advisor, Antonio was. We had never spoken to Antonio we were checked in by Chuck and he didn’t inform us at that time that Antonio was the service advisor. Chuck practically blew us off. They flied the paperwork under another customer information. It took another 30 minutes to locate the paperwork for the car on top of the already inconvenience.
Date: a month ago

Name: Jahangir Ali
Rating: 1
Review: Never follow the scheduled appointment. I handed over my car to them, and they told me it would take 2-3 hrs and work is being done. After 2 hrs, when I asked for the status, they said it’s in process. Instead, my car was just sitting in the lot to get its turn. I had to wait 6 hrs to get my car’s 1 tire replacement.
Date: 5 days ago

Name: Zita
Rating: 5
Review: “I had a fantastic experience with the service department at Toyota of Bowie, particularly with Antonio. Every time I visit, I receive five-star service. Recently, my vehicle required spark plug replacement, as well as front and rear brake repairs, which took a couple of days. During this time, I was provided with a rental car, which was a great convenience. When I received my vehicle back, the brakes were working perfectly, and I trust that all other identified issues were fixed as well. Thanks to Antonio’s professionalism and expertise, I will continue to bring my car to Toyota of Bowie for all future service needs.”
Date: 4 months ago

Name: Gem Vallangca
Rating: 1
Review: My BZ4X has only a simple issue. To replace the 12V battery. It took them two days to fix it.The most frustrating part is that the service advisor is not responsible enough to give updates. I tried to call her several times and even left a voicemail in the morning. Unfortunately, there is no answer. She had updated me consistently after I had reported an incident through Toyota customer service.I would like to highlight her name here. She’s Memuna. You can read on other bad comments here, and you might see bad feedback on her as well.This is my 1st time to have a service here. My brother and my dad do not recommend this service center as well. Now, I have proven it myself.
Date: 2 months ago

Name: Sam
Rating: 1
Review: Im not one to leave reviews but my experience here was so bad that I had to, if I could give no stars I would. Dealing with the service department here was the worst experience I have had dealing with any automotive location that I have taken any of my vehicles to. I was unfortunately assigned Memuna to help with my service appointment where they diagnosed an electrical issue which was the initial reason for my visit here. Thankfully I have a warranty on my vehicle so the visit and repairs are supposedly free of charge. I came in on a Saturday where I had to wait about 3 hours for the diagnoses which was not an issue. However once they diagnosed the issue they had to contact the warranty company to authorize the repair which I had to wait on due to them being closed on the weekend. I was told I would be contacted by Memuna sometime during the week, which I never was. I had to call back 3 days later to get an update from another worker in the service department saying they believed it was on order and would have Memuna call back with an update to confirm since she was out of work that day. She did actually call back the next day to say that the warranty company approved the repair and the part was on order and expected it to come in in 3 to 4 business days and they would give me a call once it arrived. Fast forward to 7 business days later and no one ever called to update me of anything. I called back today and I was hung up on by Memuna when asked for an update and had to call back and go through the call prompts to get a hold of someone about an update for the part I am waiting on for my vehicle. I then found out that the part was never ordered like I was told and Memuna was no where to be found. After complaining about the run around I keep getting from everyone at this place I asked to speak with a manager who was also conveniently no where to be found. I was told by the women who I complained to in the service department that my phone number was taken down and I would receive a call from a manger at some point. We will see if that ever happens. Save yourself the trouble and just find another reputable location for repairs or service to your vehicle this place was terrible, and customer service clearly isn’t a priority. Lying about ordering parts for customers and blowing them off is insane.
Date: 2 months ago

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