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AAA Brandywine Car Care Insurance Travel Center Auto repair shop 16301 Robert S. Crain Hwy, Brandywine, MD 20613

AAA Brandywine Car Care Insurance Travel Center

16301 Robert S. Crain Hwy, Brandywine, MD 20613

  • 16301 Robert S. Crain Hwy, Brandywine, MD 20613
  • (301) 909-9519

  • Thursday: 7:30AM–6PM
    Friday: 7:30AM–6PM
    Saturday: 8AM–5PM
    Sunday: Closed
    Monday: 7:30AM–6PM
    Tuesday: 7:30AM–6PM
    Wednesday: 7:30AM–6PM

Google Rating 3.8 Stars

Customer Reviews

Name: Carl Holloway
Rating: 1
Review: Worst place. Got motor mounts installed last September/october. Three months later they needed to be replaced. Went back up there, they stated they had to order the part. Parts came and I received no phone call stating they were in. When I called for a follow up, I was informed they sent the parts back because I didn’t come in not knowing the parts were in. The parts were reordered and the mounts were replaced a second time. Three months later, the mounts went out AGAIN. This time they stated they would order the parts from the dealer and it would take 5-7 days. Two weeks go by, I call for an update and was told they still didn’t come in. I wait another two weeks and call back up there, then I was told the parts were in, again no one called to let me know. I was told to bring my car Friday for the service, but when I take it up there they state they’re swamped and may not get to it today despite being told to bring it in that day. My car was ready on Saturday but once again no one called to let me know my vehicle was ready. They have the WORST communication up there and act nonchalant about it. It’s no point in making an appointment as your time doesn’t get honored. I pray I don’t have to bring it back up there.
Date: a week ago

Name: Lori Tennyson
Rating: 5
Review: I was greeted immediately upon entering the facility. I told her what I needed (international license), she gave me the application, took my picture, processed everything and had me out the door in 10 minutes (no exaggeration). I loved this place.
Date: 3 weeks ago

Name: Blackfoot Abo
Rating: 4
Review: I visited this location to get some tires installed that I ordered from tire rack. The location is very clean, they offer free water, coffee, and tea. alot of literature to read regarding the travel perks they offer.As a AAA member I got a discounted rate on my tire installation which was helpful! The Waiting area is kind of small, it’s not apart from the representative work stations which isn’t a problem. It’s just minimal seats. Exactly 6. The wait was longer than I was quoted but Ithat’s sort of normal going to dealership type of placesSo it seems everything went pretty well, except for the techs not putting foot paper down to help minimize the chances of tracking oils on the floor carpet
Date: a year ago

Name: Justin Phoenix
Rating: 5
Review: The staff is very courteous! Everyone was really nice and helpful in getting me set up with an IDP to check the boxes for driving internationally.
Date: a week ago

Name: Richard Chaddock
Rating: 1
Review: Everytime I go and make an appointment and you wait hours just for an oil change. Went again and this time I gave up when my car was still sitting in the parking lot 30 minutes past my appointment. they are nice checking you in but you better bring a meal because you are going to be there a while. Go to Jiffy Lube if you want it done right!!
Date: 3 months ago

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