Name: Christopher Bailey
Rating: 5
Review: Terrific customer service!! Excellent Firestone Representative!!I recently had a less than acceptable experience with a different Firestone service center, but I wasn’t ready to give up on the company. As it turns out, my decision was the right one.Brian at the Firestone located at 2565 CRAIN HWY WALDORF, MD is providing the type of personalized care and treatment that used to be the norm. I watched him extend a friendly greeting to each customer as they entered, was able to hear how helpful and respectful he was when speaking with phone customers, and how patient and detailed he was with the associate he was training.Four days ago, I experienced a delay when my vehicle was being serviced. Brian explained the reason for the delay and because I had another vehicle in need of a diagnostic, he asked me to bring it in and he’d give me priority because of the inconvenience. Upon returning, my second vehicle was on the lift in less than 15 minutes of my unscheduled return.I recommend this location, you’ll feel like a valued customer.
Date: 10 months ago