Name: Trequon “Trey” Wallace
Rating: 1
Review: I went to Red Line on Wednesday November 8th 2023 with the intent of replacing all four of my tires on my 2017 Genesis G80. I went there around 5/5:30 pm. I spent nearly two and half hours there. They replaced three of the four tires. My vehicle has wheel locks that I provided upon arrival. The front right tire they were unable to remove the tire. So everyone working the night attempted to remove the socket that they left on the vehicle and couldn’t remove. They stripped my wheel locked that I had to replace, my lug nuts were damaged on two of my rear tires. The socket due to negligence on their part is still hanging off my vehicle. I Paid $240 to them and they told me they couldn’t get it off and come back the next day.After leaving the parking lot something felt weird and off. ( you know your car and how it drives) But I knew something didn’t feel right. I turned back around and immediately demanded and told them the tires feel loose as if they are not on correctly. They told me it was and it was just me.I left and went about a quarter mile down the street and I again returned and told them this is a safety concern and I didnt bring my car like this and demanded for them to properly install my 3/4 tires correctly on my vehicle.They told me they have already tried for about two hours and nothing they can do until the next day. The next day and the day after they tried to remove the socket and they told me they couldn’t get it off and to just buy a new tire, lug nuts and maybe a rim.My car is pulling to the right. I can’t get an alignment done. The car is pulling to the right. They have a job that is unfinished and I have called numerous times and drove up to the location in La Plata several times. The fifth time that I went up there they told me that was so long ago and they don’t remember me and I am making it up. I took my vehicle two two mechanics. Hyundai and local certified mechanic who told me the tires were incorrectly installed, was not mounted properly and was half way on the vehicle and had I was driving at a decent speed over 65mph it could have caused my life due to their irresponsible and negligence.I learned there was another location on 1/30/24. I called the capital heights location and requested to speak to a manager. The tech who answered the phone refused to give me his name because he doesn’t know me. I called and asked for the owner so that I can settle my issue that has now been ongoing for three months before taking it on social media, news outlet, BBB, maryland State Attorney’s office. When I stated I am requesting your name so I know who I spoke with he repeatedly said call tomorrow I do not know you. He said manager not here. I asked what time does he come in and he said I don’t know.The attitudes between both locations is disgusting and distasteful. I will continue to write a review and all over social media until my car is fixed. The car is not safe to drive according the dealership. I have filed a complaint on BBB and I am not finished and will not be until it is resolved.BEWARE of both locations and cautious of the work they do. I will post updates and pictures.
Date: 8 months ago