Name: Ken Edward Bey
Rating: 1
Review: IF I COULD PUT 0 STARS OUT OF 5 THEN I WOULD FOR THIS HORRIBLE EXPERIENCE ON 02/08/2024. OIL CHANGERS BEWARE WHEN USING A OIL CHANGING SERVICE WHERE YOU ARE NOT VISUALLY BEING ABLE TO SEE WHAT IS BEING DONE UNDERNEATH THE HOOD OF YOUR VEHICLE 🚗😡👎🏾👀 Hello everybody just want to share my experience at Valvoline with you. I will never go back to Valvoline again let me teach you something!I have been going to Valvoline for a very long time. For multiple years have had multiple cars and vehicles serviced in this time. I NEVER have experienced this AVOIDABLE & DISTUPTLY situation. Take a good look at what happened to me and my experience at Valvoline. There was a work rag left on top of my engine. In a hour or less there was a noise that came from under the hood like a squeaking noise and then there was smoke everywhere from under the hood of my vehicle. I popped the hood of my vehicle to see what I could not believe which turned out to be a Valvoline work rag that had got tangled in my “serpentine belt” and had caused my car to no longer run and I had to get it towed on their expense. I would advise you to check and take photos under your hood “before and after” leaving out of Valvoline before they put the hood down. Very bad and inconvenient experience. I do Lyft full time for a living and they said they do not compensate for a problem that they caused. Where does that leave me at financially? I have a family and responsibilities? I came in trying to get a basic oil top off I ended up needing a “oil change”. Because of this incident I ended up not being able to use or utilize my vehicle for 2 days. I do appreciate the rental car and they acted fast and correcting the problem but it does not help me if I lose 2 days of work for Lyft I am trying to get them to compensate me for lost work from doing Lyft. It has really set me back these two days I lost not being able to drive and all I am asking is for Valvoline to rightfully compensate and make things right for a long time loyal Valvoline customer. Is that unfair? No I don’t think that is when I came in there with no issues and problems and left out with many. No vehicle for 2 days “equals no money for 2 days” which equals “unpaid bills” and my family being effected for 2 days. Take a good look at these pictures remember check under your hood before and after they shut it or you could be in the same situation as I was. A simple mistake can turn into a big problem “THANK GOD FOR CAMERAS” 🙏🏾🙏🏾🙏🏾at this Valvoline facility. I have been a loyal customer and have spent a lot of money at for years for the convenience and peace of mind of a oil change and other vehicle maintenance. Hopefully Valvoline can make things right or else I’ll to take my business elsewhere. I’ll let others know of my situation as I am well known in the area and have lived here all my life and to go elsewhere for oil changes. I’ll be taking legal action if not “rightfully” and “properly compensated” for the inconvenience. Thank you for reading to the end and I’ll keep everyone and everybody updated on my situation whether it’s good or bad!PHOTOS WILL BE UPLOADED ALONG WITH THIS REVIEW! 📷📷📷
Date: 7 months ago