Name: Lynnette Hooks
Rating: 2
Review: I read the excellent reviews so I thought I’d give them a try. At the onset thing went smoothly and I talked to Alex, sent pictures and Vin number and was told the paint would have to be ordered, so I awaited an estimate. The estimate came and it had the amount but it also was an invoice for full payment so I knew I had to call him (because you never pay in full for work that hasn’t been done). Also, the tax on the invoice was incorrect because for MD it is 6 percent but the amount on the invoice was more than that. But no problem we could sort that out on the call. I called first thing in the morning because I was anxious to get it done. I told him instead of two areas I would just like to do the hood because the price was more than I anticipated but before I could finish he asked if he could call me back well after an hour and a half I called back because I knew in order to get started he would have to order the paint and there was still the issue of I was not going to pay the whole thing up front. He said he only requires a deposit but we never finished the conversation so when I called back he didn’t pick up but texted “I’m with a customer”. Well I thought I was a customer too, but I guess not. Towards the end of the day I decided that he was unprofessional and was not someone I wanted to deal with so I shopped around and found what will be my new auto body shop going forward. New Innovations Auto Body. Not only was the owner responsive. He told me to drop off the vehicle the next day and I could pick it up that same evening. Not several days like A2B and they actually had the paint on hand to mix. They did excellent work. I don’t know what kind of work Alex may have done but his unprofessional attitude is what made me look elsewhere. I’m so happy with New Innovations Auto Body that I’m actually happy that Alex never returned my call. Pics below are New Innovations Auto Body’s excellent work. Below are before and the last two pics after where he repaired the hood that was scraped up which I tried to fix with touch up paint…ouch and made it worst and the rear passenger door with scratches.
Date: a year ago